FAQ

Frozen Products

Q: Are the products frozen?
A: All products are frozen and ready to cook.

Q: Can I store them in the freezer?
A: Yes, according to the storage instructions provided with each product.

Q: What type of meat do you use?
A: We use high-quality local Jordanian beef.

Q: Can I request a custom order?
A: Yes. Please contact us via WhatsApp with your request, and we’ll let you know if we can prepare it for you.

Delivery & Shipping

Q: How long does delivery take?
A: Orders are delivered within 2–24 hours, depending on the order time and product availability. We’ll contact you via WhatsApp after you place your order to confirm a suitable delivery time.

Q: Where do you deliver?
A: We deliver across Amman and other governorates in Jordan.

Q: What are the delivery fees?
A: Delivery fees vary depending on your location and are calculated at checkout.

Payment

Q: What payment methods are available?
A: Cash on Delivery (COD) and CliQ.

Returns & Exchanges

Q: Do you accept returns or exchanges?
A: Due to the nature of frozen products, returns and exchanges are not accepted after deliver

Q: What if there is a problem with my order?
A: If you receive an incorrect or damaged item, please contact us immediately via WhatsApp so we can assist you.